Retun and Exchange Policy

Thank you very much for your attention and interest in Aktun chen park.

Customer satisfaction is our main goal. We will work with you to resolve any issue with the purchase. We will do anything in our power to make you a happy customer and maintain your loyalty, regardless of what the situation is. Money back will be handled on individual basis. However, we do have certain rules and guidelines for money back.

· The money back can be provided back to your credit card or paypal account. We can also give you credit towards future purchases upon request instead of a refund.

. In case of Tropical storm or Hurricane, you can only change your tour dates, or change for another , the payments in this case are not refundable.

*I have the right to cancel any promotional transaction and return the full payment to the buyer*

Our email is

Playa Del Carmen office phone – +52 – 984 – 109-2061 ( 9am – 4pm central time, Monday – Friday) , please call this number if you want support in Spanish.

Cel. +52 – 984 – 879-0804  please call this number if you want support in English.

Please remember that customer satisfaction is our main goal and we will do anything possible to make you a happy customer.